PureFume BD – Product Integrity & Inspection Policy

At PureFume BD, we take immense pride in delivering 100% authentic, factory-sealed, and original luxury fragrances. To guarantee that no customer ever receives a tampered, used, or diluted bottle, we enforce a strict quality control and verification protocol.

1. Doorstep Inspection (Open-Box Delivery)

We strongly empower our customers to inspect their delivery: 

• When the delivery rider arrives, you are entitled to inspect the parcel’s external condition, factory cellophane wrap, and batch code in front of the rider before completing the Cash on Delivery (COD) payment.
• If you notice any external transit damage or incorrect parcel dispatch at the time of delivery, you may hand it back to the rider immediately with zero charge.

2. Post-Delivery Claims & Verification Process

Due to the sensitive and luxury nature of imported fragrances, we do not offer unconditional returns or refunds. However, if you experience a genuine factory defect or transit issue:

• Immediate Notification: You must contact our Concierge Team within 24 hours of delivery via WhatsApp at +880 1570-218477.
• Unboxing Video Evidence (Mandatory): A clear, continuous, and uncut unboxing video showing the shipping label, packaging seal, and the issue is required for verification.
• Internal Investigation: Our quality control team will cross-check the claim against our dispatch records, CCTV packaging logs, and batch stamps.
• Management Decision: Following thorough review, PureFume BD reserves the sole right to approve or decline any replacement request. If verified as a genuine transit damage or defective atomizer, an authorized replacement will be arranged.

3. Strictly Non-Returnable Scenarios

Claims will not be accepted under the following circumstances:

• Once the factory cellophane seal is broken, opened, or the fragrance has been sprayed/tested.
• Subjective personal preferences (e.g., “The scent does not suit my personal taste” or “I expected a different fragrance note”).
• Any claim submitted after 24 hours of successful delivery.
• Claims without complete unboxing video proof.
• Damage resulting from customer mishandling, drops, or improper storage in heat/sunlight.

4. Need Assistance?

For any questions regarding your delivered order, please reach out to our official Concierge Support:

• WhatsApp: +880 1570-218477
• Email: support@purefumebd.com
• Support Hours: 10:00 AM – 10:00 PM (Everyday)